Cancellation Policy

We are a small owner run guesthouse, so as much as we are reasonable (we want you to come back!) it is not always possible to resell a room at short notice. We retain the deposit of 50% should we not resell the room, but if we do we will happily refund you. Bookings made and canceled within 7 days of arrival or a no-show 100% charge is applicable. All refunds are subject to a handling fee of R160. All cancellations should be received and acknowledged via email.

Kindly note that any losses caused due to theft or malicious damage may be charged to the guest’s account after check out. Avatara is not responsible for any loss or damage incurred.

* Check in after 3pm should be arranged prior to arrival please